Customer Service Representative III

Galveston County Health District•Texas City, TX

41d

About The Position

Galveston County Health District is seeking a detail-oriented and customer-focused Customer Service Representative III to join our Community Health Services team. In this role, you will ensure timely follow-up on positive chlamydia and gonorrhea cases, assign field records, document sex partner elicitation/notification in the THISIS system, and provide provider education for Galveston, Brazoria, and Chambers counties. Why Join Us? We don’t just offer a job - we offer a career with fantastic benefits, including: ✅ Amazing retirement package to secure your future ✅ Affordable medical insurance to keep you and your family covered ✅ Generous paid time off so you can recharge ✅ FREE life insurance & long-term disability for peace of mind ✅ FREE parking - because the little things matter too!

Requirements

Graduation from an accredited high school or equivalent
1+ years of related experience in the Community Health Field (community service aide, community worker, or community outreach) – OR – 15 hours of accredited college coursework may be substituted for experience (must provide transcript)
Must be able to pass the FSTDI class within six (6) months of employment
Knowledge of sexually transmitted diseases and HIV/AIDS infection preferred
Ability to communicate effectively at different levels and maintain confidential information
Bilingual in Spanish preferred
Phlebotomy technician experience helpful
Ability for spur-of-the-moment transportation without relying on organization vehicles
Valid Texas driver’s license or ability to obtain one; Department of Motor Vehicle check may be required
Strong customer service orientation
Excellent written and verbal communication skills
Excellent computer skills, including Microsoft Office
Willingness to work evenings and weekends as needed
Must comply with GCHD Immunization Policy and ICS training requirements
Must pass a criminal background check and drug/alcohol screening
Equivalent education and experience may be considered

Nice To Haves

Knowledge of sexually transmitted diseases and HIV/AIDS infection preferred
Bilingual in Spanish preferred
Phlebotomy technician experience helpful

Responsibilities

Assign and track field records for Disease Intervention Specialists (DIS), prioritizing follow-up for women who are pregnant or of childbearing age
Follow up on all positive chlamydia and gonorrhea cases to ensure proper treatment is received
Enter and maintain accurate case information in the THISIS system for Gonorrhea and Chlamydia cases
Conduct provider education and maintain relationships with physicians, medical facilities, and laboratories
Perform data entry and clerical duties in THISIS for Gonorrhea, Chlamydia, and Syphilis cases
Review medical records to confirm testing, treatment, and demographics; complete required forms on time
Respond to out-of-jurisdiction (OOJ) requests in a timely manner
Download and disseminate laboratory reports and review methods of communication for reportable conditions
Assist with venipuncture at community events as needed
Follow Standing Delegation Orders (SDOs) issued by the local health authority, including sex-partner elicitation, notification, and expedited partner therapy
Prepare weekly, monthly, and annual reports for HIV/STD program accountability and quality assurance
Perform routine office tasks: typing, filing, faxing, printing, mailing, and data entry
Perform other duties as assigned by the supervisor