Customer Service Representative III (Lost and Found) (Hobby)

City of Houston, TX•Houston, TX

30d

About The Position

The mission of the Customer Service Team is to firmly establish the airport as a 5-Star organization by engaging talented airport professionals who embrace the core values of the Houston Airport System. Ensures a friendly, safe, and efficient operating environment by maintaining strict compliance with federal, state, and local government regulations while providing the highest levels of customer service for all passengers, visitors, tenants and employees through training, expertise and personal dedication. The purpose of the Customer Service section is to provide assistance to all customers processing through the Terminal process and manages all common use facilities with our primary focus of maintaining compliance with federal, state and local rules and regulations pertaining to the airport. The purpose of the Customer Service Representative III position is to provide a 5-star experience to all passengers who travel through the terminal. Operates the Lost & Found office efficiently and with the highest level of customer service. Assists the Assistant Customer Service Manager with the Harmony in the Air Program, Ambassador Program and any airport community events. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."

Requirements

Requires a high school degree or a GED.
Three years of administrative or customer service-related experience are required.

Nice To Haves

Preference will be given to applicants with strong communication skills and a passion for customer service.
Prior skillset in providing excellent customer service is highly desired.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Responsibilities

Provides accurate customer service responses to customer inquiries that are complex in nature by various forms of communication i.e. phone, email, mail, or in person including referrals to other government agencies.
Monitors customer accounts and research data to resolve problems. Prepares documentation to adjust customer accounts while maintaining security and confidentiality.
Maintains and monitors various records and reports. Prepares written records of proceedings, as well as original correspondence to customers.
May distribute information to the public on City programs and/or initiatives.
May act as liaison to the Mayor and Council Offices. Maintains successful partnerships with the community and other agencies.
May request field investigations through work orders; updates work orders and customers on findings or resolution.
May function in a lead capacity or serve as a shift leader of Customer Service Representatives or volunteers. Acts as liaison and trainer to volunteer staff. Coordinates staff activities including work schedules, case information, and other actions as needed.
Performs other related duties as requested.

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