Customer Service Representative II

ARaymond•Rochester Hills, MI

About The Position

Customer Service Representative II You’ll join a team at the beating heart of our company’s daily operations. And you’ll feel valued for what you bring both as a person and professional, thanks to our servant-leadership model that puts your voice and wellbeing first. Roles and responsibilities Requires full understanding of customer orders and demand requirements. Support current transition plans within the North American facilities. Timely and effective communication to customer emails, portal requests, and all plant resources. Analyze and accurately enter customer orders/releases on a timely basis. Resolve order edit errors, price, and other order discrepancies with customer. Continually update and maintain customer master files to ensure ASN accuracy. Serve as primary liaison communicating effectively between customers and the plant. Expedite customers' orders effectively with appropriate plant contact through use of customer-direct systems when required and internal communication information systems. Notify and coordinate with plants on balance out, significant schedule changes, and process cancellation requests. Coordinate with customers and outside sales on plant issues pertaining to lead time, rejections, document control, certifications, substitutes, engineering and application needs, PPAP requests, along with specialized requests. Ability to troubleshoot and resolve day-to-day system issues. Commitment to follow all plant processes and procedures. Other related duties and/or projects as assigned.

Requirements

3-4 years of Customer Service Representative experience.
Strong computer skills, including MS Office, Excel, and SAP.
Strong verbal and written communication skills, plus effective discussion, and analytical skills.
Demonstrated customer service skills.
Able to adapt, multitask and prioritize in a fast-paced manufacturing environment.
Strong attention to detail.
Problem-solving skills and continuous improvement ability.
Highly motivated with excellent interpersonal skills in a team-based atmosphere.
Managing an on-call phone on a rotational basis during Statutory Holidays and weekends when required.
Periodic business travel
Must be able to work in the USA

Responsibilities

Requires full understanding of customer orders and demand requirements.
Support current transition plans within the North American facilities.
Timely and effective communication to customer emails, portal requests, and all plant resources.
Analyze and accurately enter customer orders/releases on a timely basis.
Resolve order edit errors, price, and other order discrepancies with customer.
Continually update and maintain customer master files to ensure ASN accuracy.
Serve as primary liaison communicating effectively between customers and the plant.
Expedite customers' orders effectively with appropriate plant contact through use of customer-direct systems when required and internal communication information systems.
Notify and coordinate with plants on balance out, significant schedule changes, and process cancellation requests.
Coordinate with customers and outside sales on plant issues pertaining to lead time, rejections, document control, certifications, substitutes, engineering and application needs, PPAP requests, along with specialized requests.
Ability to troubleshoot and resolve day-to-day system issues.
Commitment to follow all plant processes and procedures.
Other related duties and/or projects as assigned.