Customer Service Representative II
About The Position
As a Customer Service Representative II you'll be handling customer inquiries regarding our mortgage loan products. You'll also handle a high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients. You'll perform basic qualifications of leads utilizing scripted presentation. Contact prospective clients to generate interest in our mortgage products. Communicate effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments. Field customer mortgage inquiries and generate potential interest in refinance opportunities. Transfer potential leads to available Loan Officers. Speak with clients while entering client data into the AmeriHome Mortgage Customer Relationship Management (CRM) System.
Requirements
- High school diploma required
- Intermediate speaking and writing communication skills
Nice To Haves
- Bachelor's degree in related field preferred
Responsibilities
- Handling customer inquiries regarding our mortgage loan products
- Handle a high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients
- Perform basic qualifications of leads utilizing scripted presentation
- Contact prospective clients to generate interest in our mortgage products
- Communicate effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments
- Field customer mortgage inquiries and generate potential interest in refinance opportunities
- Transfer potential leads to available Loan Officers
- Speak with clients while entering client data into the AmeriHome Mortgage Customer Relationship Management (CRM) System
Benefits
- Competitive salaries
- An ownership stake in the company
- Medical and dental insurance
- Time off
- A great 401k matching program
- Tuition assistance program
- An employee volunteer program
- A wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
