Customer Service Representative II

Southern Glazer's Wine and Spirits, LLC•California, MD

29d

About The Position

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933. The reputation of Southern Glazer's is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer's has been recognized by Newsweek as one of America's Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees. As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more. By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people. Southern Glazer's offers a competitive compensation package with an hourly pay rate of $27.13/hr. In determining a final offer, the company will evaluate a specific candidate's education, skills, and experience and will make an offer appropriately. Overview The Customer Care Representative II provides information to customers in response to inquiries about products and services. Assists customers in placing product orders.

Requirements

High school diploma or equivalency plus one year of experience
Knowledge with Generally Accepted Accounting Principles, federal regulatory guidelines, and organizational objectives
Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas

Responsibilities

Answer inquiries regarding customers' accounts
Keypunch supplier and sample withdrawals
Enter financial data into company records; issue credit and debit memos
Handle returned mail
Research shortage and miss-shipped claims
Process/enter orders and pick-ups
Handle call volume from the customer service queue
Process winery direct orders
Responsible for scanning and indexing customer credit files into the imaging system
Add/drop partners, self-incorporated accounts, and inactive systems.
Identify outdated, obsolete, and duplicate documents from customer files
Handle all salespersons changes at the beginning of each month
Research returned mail with an incorrect address and make the necessary corrections
Handle delivery claims, logs (shortage claims, miss ships, etc.), and error files
Pull faxes and invoices off the printer and distribute to appropriate desks; communicate with Salesforce, customers, and Accounts Receivables
Perform the job following company and departmental policies and procedures
Perform other job-related duties as assigned