Customer Service Representative II

George's Inc • Springdale, AR

1d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY: The Customer Service Representative ll will be responsible for providing customer service and sales support for export customers. This position assists customers with orders, enters orders accurately and timely and assists with billing items.

Requirements

• High school diploma AND 3+ year of experience in ordering, sales invoice systems and export business
• Intermediate Microsoft Office skills, specifically Outlook and Excel

Nice To Haves

• Bachelor’s Degree
• Poultry experience preferred

Responsibilities

• Support sales in communication to customers daily.
• Key orders into order entry system, collaborate with plants to provide appropriate export documentation, and adhere to export regulations.
• Utilize the Food Safety and Inspections Service (FSIS) website to follow appropriate country’s guidelines.
• Communicate with rail lines and cold storages to assist with appointment scheduling.
• Analyze daily inventory levels to determine product shortages, overages, and needs.
• Release export orders according to available production and appointments.
• Assist credit department with resolving credit and payment information issues.
• Assist Sales with invoice deduction resolution.
• Utilize daily reports to resolve backlog orders, verify billing accuracy, and communicate shortages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees