Customer Service Representative II, Surgical Services

ChristianaCare•Newark, DE

23h•$19 - $28•Onsite

About The Position

ChristianaCare General Surgery Services is seeking a Customer Service Specialist. ChristianaCare's experienced surgeons and care teams provide patients with confidence to undergo surgery and return to their lives quickly. ChristianaCare General Surgery Services at Wilmington is made up a group of extremely talented, dedicated, and kindhearted surgeons in a wide range of specialties. This practice specializes in treating patients in general surgery, bariatrics, orthopedics, sports medicine, and podiatry. General Surgery Services | ChristianaCare Work Schedule: Monday through Friday from 8am to 430pm, must be flexible. As a customer service specialist, you will demonstrate exceptional customer service skills by accurately responding to high volume calls, scheduling appointments, and handling phone notes. You will demonstrate sound judgement in escalating urgent calls and use computer tools like scheduling modules and EMRs. You must be able to multitask and handle calls appropriately, using CCHS HEAT methodology when service issues arise. You will be interacting with patients, physicians, and staff, providing accurate communication. You will perform assigned work safely, adhering to departmental safety rules, and report unsafe activities to the manager. Christiana Hospital, Newark, Delaware. This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia. Christiana Hospital has also been nationally recognized in U.S. News & World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions

Requirements

High School Graduate or GED required
Computer and key boarding skill required
An equivalent combination of education and experience may be substituted
Strong attention to detail
Adaptability
Excellent communication skills
Excellent organizational skills
Excellent problem-solving abilities

Nice To Haves

Prior call center, customer service and medical office related experience preferred

Responsibilities

Accurately responding to high volume calls
Scheduling appointments
Handling phone notes
Escalating urgent calls
Use computer tools like scheduling modules and EMRs
Multitask and handle calls appropriately, using CCHS HEAT methodology when service issues arise
Interacting with patients, physicians, and staff, providing accurate communication
Perform assigned work safely, adhering to departmental safety rules, and report unsafe activities to the manager

Benefits

Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions
Generous paid time off with annual roll-over and opportunities to cash out
12 weeks paid parental leave
Tuition assistance
Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.
To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/

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