Customer Service Representative II, Surgical Services
About The Position
ChristianaCare General Surgery Services is seeking a Customer Service Specialist in Wilmington, DE. ChristianaCare's experienced surgeons and care teams provide patients with confidence to undergo surgery and return to their lives quickly. ChristianaCare General Surgery Services at Wilmington is made up a group of extremely talented, dedicated, and kindhearted surgeons in a wide range of specialties. This practice specializes in treating patients in general surgery, bariatrics, orthopedics, sports medicine, and podiatry. General Surgery Services | ChristianaCare Work Schedule: Monday through Friday from 8am to 430pm, must be flexible. This is an on-site position at our Avenue North location in Wilmington, DE.
Requirements
- High School Graduate or GED required
- Computer and key boarding skill required
- An equivalent combination of education and experience may be substituted
- strong attention to detail
- adaptability
- excellent communication skills
- excellent organizational skills
- excellent problem-solving abilities
Nice To Haves
- Prior call center, customer service and medical office related experience preferred
Responsibilities
- accurately responding to high volume calls
- scheduling appointments
- handling phone notes
- escalating urgent calls
- use computer tools like scheduling modules and EMRs
- multitask and handle calls appropriately, using CCHS HEAT methodology when service issues arise
- interacting with patients, physicians, and staff, providing accurate communication
- perform assigned work safely, adhering to departmental safety rules, and report unsafe activities to the manager
Benefits
- Full Medical, Dental, Vision, Life Insurance, etc
- Two retirement planning offerings, including 403(b) with company contributions
- Generous paid time off with annual roll-over and opportunities to cash out
- 12 weeks paid parental leave
- Tuition assistance
- Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
