Customer Service Representative II (Air Export)

CMA CGM Group • Melrose Park, IL

47d • $26 • Onsite

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us? Summary: Moves product and material using several sources of manual or equipment operation. Verifies information, prepares orders and completes appropriate documents; typically involves more complex equipment, multiple cells or operations, and advanced or non-standard requirements.

Requirements

• High School or secondary school, or equivalent education and experience if often accepted.
• Three to five years of related experience in Ocean services or operational area.
• Intermediate knowledge of customer service principles and practices.
• Analytical skills and good service orientation. Intermediate understanding of basic office software (MS, CRM, tracking and tracing logic).

Responsibilities

• Responsible for a wide range of activities that drive exceptional customer experience.
• Facilitating customers shipping request for air exports and coordinating it throughout the CEVA organization.
• Accountable for customer and operational inquiries as well as optimizing the shipment process through policies, programs, and practices. Focus is with external and end customer contract.
• Providing a variety of services using entry to advanced level technical and support regarding operations, service questions and related customer service.
• Reviewing, completing, and processing various degrees of documents and databases regarding orders, shipments, and requests.
• Providing support researching issues and developing recommendations to resolve issues regarding fulfilment, planning, timing, status, and confirmation.
• Assisting in the review and implementation of customer service policies, practices, and programs to meet organizational, operations, and management needs.
• Assisting to ensure compliance with applicable laws, rules and regulations; receiving guidance and direction or escalates when required.
• Documents and maintains the customer requirements for handling in standard operating procedures and communicates them throughout the operational organization.
• Ensuring costing of services, profitability of shipment, within the timeframe consistent with company policy.
• Communicating with co-workers to provide and receive direction.
• Performs other duties as assigned.

Benefits

• With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
• Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED