Customer Service Representative - Ice Haus

City of Greeley•Greeley, CO

1d•$17 - $24

About The Position

Customer Service Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position oversees entry desk operations and is responsible for assisting with the oversight, training, and scheduling of part-time/seasonal employees. Customer Service Representatives provide information to patrons regarding Greeley Recreation facilities, programs, services and events. These positions must also process activity registrations, memberships, facility/park shelter rentals, and point of sale transactions.

Requirements

High school diploma or equivalent.
1-2 years' experience general business office experience with heavy public contact including one year of customer service experience.
Excellent customer service skills.
Demonstrated organizational, interpersonal, and time management skills.
High level of detail and accuracy/quality assurance.

Nice To Haves

Spanish/English bilingual skills.
Basic experience and knowledge of computer operations and use Microsoft Office Suite including Microsoft Outlook, Excel, Word, and PowerPoint Experience with RecTrac.
Demonstrated skill in performing 10-key calculations efficiently.
Demonstrated experience in entering data using a keyboard and automated accounting system and using spreadsheet and word processing applications.
Prior cash handling experience.

Responsibilities

Oversees entry desk operations
Assists with the oversight, training, and scheduling of part-time/seasonal employees.
Provide information to patrons regarding Greeley Recreation facilities, programs, services and events.
Process activity registrations, memberships, facility/park shelter rentals, and point of sale transactions.
Communicates effectively in one-on-one settings, using the telephone, and verbally.
Establishes and maintains effective working relationships with citizens and employees.
Handles sensitive and confidential information with tact and diplomacy.
Accurately and efficiently enters information into the computer via keyboard.
Greets the public and provides clear and accurate information.
Collects fees, charges credit accounts correctly and provides accurate receipts.
Reads, writes, and performs basic mathematic skills.
Operates standard office equipment.
Works independently and sets priorities for work assignments while managing competing priorities.
Works under pressure and with constant interruptions while accomplishing a heavy workload.
Delivers a high degree of customer service by greeting all patrons in a timely manner; inquiring where and what they are doing in the facility to ensure safety; answering and properly directing phone calls.
Uses and develops Excel spreadsheets desired to track and order inventory.