Customer Service Representative I

MABREY BANK•Bixby, OK

4d•Onsite

About The Position

Our Customer Service Representatives play a vital role in the Bank’s success by assisting customers with their banking needs by detecting customer cues, resolving issues, and delivering timely and accurate customer service. Our Customer Service Representatives maintain knowledge of our products and services to ensure our customer’s needs are met. If you thrive in a collaborative environment and enjoy helping others, we’d love to hear from you! This is a Full-Time position. Usual days and hours are Monday through Friday, 8:00am to 4:30pm. Hours vary depending on business needs. Mabrey Bank is dedicated to delivering the approachable and adaptable service characteristic of a family-owned bank, complemented by the financial offerings and technology associated with prominent, national banks. With a legacy spanning four generations, the Mabrey family has played a pivotal role in providing consistent leadership to both the organization and communities served.

Requirements

High School Diploma or GED.
Six-plus months of banking experience.
Proficient use of a personal computer.
Ability to type a net thirty words per minute.
Analytical and critical thinking skills.
Excellent interpersonal, verbal, and written communication skills.

Responsibilities

Adhere to Mabrey’s EXCEED Customer Service Standards.
Remain proficient in the bank’s various product and service offerings.
Fulfill various Customer Service duties related to CIF maintenance, check ordering, Online Banking, and Mobile Banking.
Assist customers with debit card-related needs such as ordering a new card or closing an existing card; troubleshooting and resolving various issues; and submitting travel and fraud watch notifications.
Uphold courteous and professional communications with teammates and customers.