Customer Service Representative I - Full-Time - Jackson, Georgia

United Bank•Jackson, GA

26d

About The Position

Responsible for offering customer centered financial products and services to consumers and small businesses. Customer Service Representatives are the financial liaison in building, deepening, and retaining long-term relationships while providing world class, Signature Service.

Requirements

High school diploma or equivalent.
Minimum of one year service and sales experience preferred.
Proficient computer skills and active engagement in new technology.
Excellent interpersonal communication and presentation skills (written and verbal).
Strong analytical and problem-solving skills.
Ability to derive innovative solutions.

Responsibilities

Uses a consultative approach to understand customers' financial needs and educates them on how to get the greatest value from our products and services.
Provides tailored solutions (establishes and expands relationships) by opening and maintaining a variety of deposit accounts and financial services.
Resolves product or service problems by clarifying and determining the cause of the problem, selecting, and expediting the best solution, and following up to ensure resolution.
Recognizes and refers cross-sell opportunities.
Ensures compliance with and keeps abreast of internal controls, operational procedures, and related documentation.
Builds and maintains productive relationships with co-workers and partners throughout the organization.
Captures and tracks key customer interactions for delivering effective sales and service.
Actively engages in and completes all learning requirements associated with position.
Complies with all Federal and State banking laws and related regulations, to include but not limited to the Bank Secrecy Act.