Customer Service Representative I

AIT Worldwide Logistics, Inc.•Torrance, CA

32d•$21 - $29

About The Position

The Customer Service Representative I must have the ability to troubleshoot and become first point of contact for AIT's customers seeking help with timely delivery. This role will focus on establishing new relationships, managing and maintaining existing customer's accounts and assessing customer's needs translating into results oriented solutions.

Requirements

High School or GED equivalent Required
0-3 years experience in customer service or related roles Required
Microsoft Office Suite (Medium proficiency)
Transportation Management System (TMS) (Low proficiency)
AS400 (Low proficiency)
A team player who works well with others – being respectful to our teammates is a Core Value!
A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Nice To Haves

0-3 years experience working in Freight forwarding, logistics, 3PL, Transportation Brokerage, or Trucking company Preferred

Responsibilities

Answer incoming calls and make outbound calls ensuring outstanding customer service. Complete requests with a sense of urgency and professionalism
Work within TMS to trace loads and provide customers with necessary shipment updates
Set up routes and transit times / appointment scheduling for AIT's services
Assist in reviewing and proactively responding to customer emails within the assigned team inbox
Promote additional services, such as Proof of Delivery (POD's), to contribute to overall profit
Serve as a liaison between sales and / or account management team and customers to enhance service experience
Update sales and / or account management team with any problems that require escalation
Review the process and take immediate action to correct or solve issues that may occur
Act as resource to new and existing customer accounts to assure accurate and timely delivery
Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
Develop and maintain relationships with AIT’s customers and vendors