Customer Service Representative I

Meridian Group International

1d • Hybrid

About The Position

The CSR I is a foundational, administrative role focused on the clerical execution of customer needs. This role handles the "Business-as-Usual" (BAU) requests that keep the client-MSP relationship functioning. They are responsible for the high-volume, repeatable tasks—such as portal updates, shipping inquiries, and basic reporting—that do not require technical troubleshooting or strategic planning.

Requirements

• 0–12 months in a clerical, administrative, or office coordinator role.
• High attention to detail (data entry accuracy is paramount).
• Strong written communication for professional email correspondence.

Nice To Haves

• Familiarity with CRM or ERP systems (e.g., NetSuite, ConnectWise, Salesforce).

Responsibilities

• Request Fulfillment (Non-Technical): Execute administrative service requests including password resets for non-technical portals, document retrieval (SOAs, invoices), and basic account updates.
• Logistics Coordination: Provide status updates on hardware orders, tracking numbers, and shipping timelines.
• Data Entry & Maintenance: Update client contact records, site addresses, and communication preferences in the CRM and ITSM tools.
• Inbound Routing: Act as the "Traffic Controller" for inbound non-technical inquiries, ensuring they are documented and assigned to the correct internal department (Billing, Procurement, or Success).
• Basic Reporting: Generate and send standardized, automated reports (e.g., monthly ticket volume or asset lists) upon client request.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees