Customer Service Representative I - Full-Time

Pittsburgh Water•Pittsburgh, PA

3d•$21 - $22

About The Position

The Customer Service Representative I will perform moderately responsible clerical duties requiring independent analysis, exercise of judgement and detailed knowledge of relevant Pittsburgh Water programs, policies, procedures, and regulations.

Requirements

Considerable knowledge of general office procedures, including filing and receptionist duties, business English, spelling, mathematics, looking up information and retrieval of information
Strong ability to quickly learn and effectively communicate PWSA programs, policies, procedures, regulations, relevant technical and/or legal information
Ability to establish and maintain manual and/or automated records and files; to proofread copy and compare words and numbers for accuracy
Perform simple to moderately complex oral and written instructions; operate office machines (e.g., copier, calculator, etc.); ability to type and/or operate a PC
Strong ability to communicate effectively both orally and in writing; and to establish and maintain effective working relationship with supervisors, associates, outside agencies and the general public.
High School Diploma or GED
Two (2) years of relevant Customer Service experience
Applicant must have permanent residency in Allegheny County at the time of appointment and remain a resident in Allegheny County throughout employment with the Pittsburgh Water

Nice To Haves

Working knowledge of MS Word, Excel, and Access is a plus

Responsibilities

Manage inbound and outbound customer calls in a timely manner, identify customers’ needs and wants, give clarifying information, and continue to build strong relationships with customers.
Utilize call queue software to mitigate customer call wait times by self-monitoring telephone presence.
Responds to inquiries from the general public and PWSA personnel regarding various Pittsburgh Water programs, policies, procedures, and regulations.
Follow-up on requests or complaints; keeps manual and/or automated records accurate through file maintenance, posting, updating, checking; operates office machines (e.g. PC, copier, calculator).
Classifies, indexes, files, or distributes forms, correspondence, and payments; researches, pulls, and routes files as appropriate.
Receives visitors, mail, and telephone calls; may give information and direction, distribute equipment and route visitors or personnel to the appropriate department.
Performs data entry, retrieval and other processes as requested or required.
Computes figures and/or mathematical calculations or analyses as requested or required.
Proofreads materials and verifies documents, and invoices.
May type correspondence, invoices, lists, and notate customer accounts.
Maintaining up to date knowledge of PWSA policies and procedures, tariffs, rules, and regulations.
Perform other tasks as assigned or required.