Customer Service Representative I (Full-Time)

IBC•McAllen, TX

3d•Onsite

About The Position

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type: Full time This is an in-office position. Department: 1140 Call Center Job Summary: Answer/handle incoming external customer calls regarding account activity , solve debit card issues and general banking issues including basic online support. Solicit sales of new or additional services. Maintain confidentiality of bank records and documents. Duties as assigned. Be able to adapt easily to a changing work environment. Job Description: ESSENTIAL JOB FUNCTIONS The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of "Doing More" in our communities. Wait there's more! We offer a comprehensive benefits package, based on eligibility, benefits include: Medical Plan Employer Paid Life Insurance Flexible Spending Program 401k Profit Sharing Program Supplemental Benefit Programs such as: Vision, Dental, Disability Tuition Assistance Program Sick Leave Vacation Paid Holidays

Requirements

Good oral and written communication
Customer Service Oriented
Empathy and Adaptability
Ability to navigate easily on basic computer functions
Good problem-solving skills and active listening skills.
Able to function in a fast paced, performance-based environment.
Flexible to work schedule
High School Diploma or Equivalent
6 months in a customer service environment, preferably by phone

Nice To Haves

Bilingual in English and Spanish preferred

Responsibilities

Process customer inquiries utilizing bank resources.
Assist calls with one call resolution.
Refer new or additional services as needed
Analyze suspicious activity and takes appropriate steps to protect the customer and the bank.
Evaluate potential bank risk and report to the appropriate personnel.
Review the customer requests and submit appropriate documentation to fulfill the request.
Maintain confidentiality of bank records and documents.
Meet quality and performance standards
Other duties as assigned