Seasonal Part Time Customer Service Representative Sandusky

First National Bank•Perkins Township, OH

1d•$15•Onsite

About The Position

Job Summary: · Process routine customer transactions including deposits, withdrawals, payments, and check cashing · Maintain responsibility for cash drawer and follow proper balancing procedures · Act as a resource to identify and resolve client servicing issues · Build Client Rapport · Provide excellent client service to all FNB clients · Where problem resolution is required, take thorough information from the client and get back to them in a timely manner · Ensure a confident tone that reassures the client we will follow up with resolution · Greet and welcome every client as they enter the branch; acknowledge by name, if known · Assist clients in achieving their financial goals and objectives by having Quality Conversations referring to business partners. · Address client issues or concerns; engage branch management when needed to provide full solutions for clients · Help create and establish a business relationship between the Branch manager and the client · Engage the Branch Manager when faced with complex client account issues · Answer the phone within the Branch professionally, promptly, and pleasantly · Other duties as assigned Risk Management · Ensure compliance with security and audit procedures · Adhere to all applicable policies and procedures Additional Responsibilities · Participate in team meetings –daily huddles · Understand goals and objectives for the branch · Review and maintain knowledge of product guides, fees and policies to stay current on FNB offerings · Provide answers and assistance for client questions/concerns, utilizing resources within the branch

Requirements

This position requires a high degree of mobility.
Prolonged Standing (5-8 hours per day)
frequent use of hands and upper body to manipulate/grasp objects/branch equipment
ability to communicate face to face and on the phone with clients
occasional bending and lifting from floor height (Vault, ATM etc.)
frequent forward reach
frequent lifting of 1 – 30 lbs.
occasional lifting of up to 50 lbs.

Nice To Haves

Great attention to detail
effective communication
problem solving while giving excellent customer service
High School diploma or equivalent
previous cash handling or customer service experience preferred
Basic math and computer skills
Must be available to work 2-3 Saturdays a month

Responsibilities

Process routine customer transactions including deposits, withdrawals, payments, and check cashing
Maintain responsibility for cash drawer and follow proper balancing procedures
Act as a resource to identify and resolve client servicing issues
Build Client Rapport
Provide excellent client service to all FNB clients
Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
Ensure a confident tone that reassures the client we will follow up with resolution
Greet and welcome every client as they enter the branch; acknowledge by name, if known
Assist clients in achieving their financial goals and objectives by having Quality Conversations referring to business partners.
Address client issues or concerns; engage branch management when needed to provide full solutions for clients
Help create and establish a business relationship between the Branch manager and the client
Engage the Branch Manager when faced with complex client account issues
Answer the phone within the Branch professionally, promptly, and pleasantly
Ensure compliance with security and audit procedures
Adhere to all applicable policies and procedures
Participate in team meetings –daily huddles
Understand goals and objectives for the branch
Review and maintain knowledge of product guides, fees and policies to stay current on FNB offerings
Provide answers and assistance for client questions/concerns, utilizing resources within the branch