Customer Service Representative I

Pelican•Maple Grove, MN

1d•Onsite

About The Position

The Customer Service Representative I (CSR I) provides first-level customer support and plays an essential role in ensuring an excellent experience for both internal and external customers. The CSR I is responsible for timely and accurate order entry, basic account management, and professional communication throughout the order process. This entry-level position focuses on developing core skills in customer interaction, SAP and Salesforce systems, and Peli BioThermal product knowledge while supporting the broader Customer Service team.

Requirements

High School Diploma or equivalent required; Associate’s degree in Business or related field preferred.
Minimum one (1) year of experience in customer service, order entry, or office administration (manufacturing or logistics environment preferred).
Proficiency with Microsoft Office applications (Word, Excel, Outlook).
Strong written and verbal communication skills with a professional and courteous demeanor.
Excellent attention to detail, accuracy, and organizational skills.
Ability to manage multiple tasks in a fast-paced environment with regular supervision.
Demonstrated ability to work collaboratively as part of a team.

Nice To Haves

Experience using SAP, Salesforce, or other ERP/CRM systems.
Previous experience in a manufacturing, logistics, or technical customer service environment.

Responsibilities

Accurately enter and manage standard customer orders and sample requests within SAP and Salesforce systems.
Answer incoming customer phone calls and return voicemails in a timely and professional manner, providing assistance with order inquiries, product information, and general customer support.
Respond promptly and professionally to customer inquiries regarding pricing, product availability, order status, and shipping details.
Communicate proactively with customers to confirm orders, provide updates, and ensure timely resolution of routine issues.
Collaborate with Operations, Planning, and Logistics teams to monitor order progress and support on-time delivery performance.
Participate in department meetings, product training, and system workshops to build knowledge and develop within the Customer Service career path.
Ensure compliance with all company policies, safety procedures, and departmental objectives.
Perform other administrative duties and projects as assigned by the Customer Service and Sales Support Manager.

Benefits

Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities
401k plan – with immediate match
Great Benefits – several options including Pet insurance for our animal lovers.
Health Savings Account Contribution
Wellness Discount Program
Global Mental Wellness Program
Quarterly Employee Celebration Days
Peer to Peer Recognition Program
Service Recognition Program
Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
Employee referral program – get paid to work with your trusted network.