Customer Service Representative I

AAON, Inc. • Longview, TX

20d

About The Position

Job Summary: Responds to customer's inquiries or complaints regarding the organization's products or services. Makes periodic calls to existing customers to determine satisfaction with the organization, products, and services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Follows up to ensure customer satisfaction. Possesses knowledge of the organization's policies, procedures, practices, products and services. Job Duties and Responsibilities: Address customer inquiries or complaints about the organization's products or services. Make regular calls to existing customers to gauge their satisfaction with the organization, products, and services. Determine the best approach to resolve problems and ensure customer satisfaction, following organizational policies. Coordinate with relevant departments to resolve issues and inform customers of standard procedures or solutions. Follow up with customers to ensure continued satisfaction. Possess knowledge of the organization's policies, procedures, practices, products, and services.

Requirements

• High School Diploma with advance proficiency in all MS Office Programs.
• Must demonstrate analytical, problem solving, and interpersonal skills
• Excellent written and verbal communication skills
• Able to work independently and with others
• High attention to detail
• Demonstrates strong multi-tasking capabilities and organizational skills.

Nice To Haves

• Associate or Technical degree in business, sales or related field with 1 year experience in customer service or related position preferred.

Responsibilities

• Address customer inquiries or complaints about the organization's products or services.
• Make regular calls to existing customers to gauge their satisfaction with the organization, products, and services.
• Determine the best approach to resolve problems and ensure customer satisfaction, following organizational policies.
• Coordinate with relevant departments to resolve issues and inform customers of standard procedures or solutions.
• Follow up with customers to ensure continued satisfaction.
• Possess knowledge of the organization's policies, procedures, practices, products, and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees