Customer Service Representative I

Sentara Hospitals • Charlottesville, VA

1d • Remote

About The Position

Sentara Martha Jefferson PJPV is currently seeking a full-time remote Customer Service Representative. This role is responsible for all areas of customer service, specifically researching and resolving telephone inquiries from members or patients. The primary responsibilities include handling incoming calls to effectively address issues related to member eligibility, plan prescription benefits, and claim payment issues. Additionally, the representative will assist with patient service needs such as updating billing information, establishing payment plans, resolving payment inquiries, and patient scheduling. Although this is a remote position, candidates must reside in the Charlottesville area and be able to travel on-site if connectivity issues arise. Standard working hours are between 8:00 AM and 5:30 PM.

Requirements

• High school diploma or equivalent
• Two years of customer service experience
• Previous data entry experience
• Prior scheduling experience

Nice To Haves

• Familiar with Epic beaker
• Experience in a high-volume call center

Responsibilities

• Research and resolution of telephone inquiries from members or patients
• Handling incoming calls to effectively address issues related to member eligibility, plan prescription benefits, and claim payment issues
• Updating billing information for patients
• Establishing payment plans for patients
• Resolving payment inquiries for patients
• Patient scheduling

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees