Customer Service Representative I

Hampton Roads Transit • Norfolk, VA

53d • $15

About The Position

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment. Responds to customer inquiries on routes, schedules, fares, and other HRT services with complete information and recommendations of HRT products to meet customers' needs. Answers telephone inquiries, providing information on routes, schedules, fares, and other information about HRT services. Process Lost and Found. Operate a multi-line telephone system. Responsible for providing premier customer service to internal and external customers by thoroughly conveying the necessity of the particular call. Maintain databases. Assist with Public Outreach when applicable. Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures. Performs other duties as required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime. HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at [phone] or email [email protected]. Our mission is to connect Hampton Roads with transportation solutions that are reliable, safe, efficient, and sustainable. Do not see a suitable role and would like to introduce yourself? Start a career that moves with Hampton Roads Transit. Now hiring bus operators, mechanics and more.

Requirements

• Possess excellent communication skills, people skills and a clear, pleasant telephone voice
• Knowledge of customer service and public relations techniques, principles and practices
• General knowledge of the Hampton Roads area
• Able to deal effectively with the public
• Ability to understand and follow written and oral directions
• Able to keep simple records
• Ability to operate standard office equipment
• Must be detailed oriented, good organizational and follow- up skills
• Patience and enthusiasm for challenges and change
• Knowledgeable of Microsoft suite
• Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.
• Basic problem-solving skills associated with software applications used is expected.
• Software usage relevant to job duties will be evaluated.
• Software applications: Microsoft Suite
• Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm.
• Promote safety awareness and follow safety procedures and policies.
• Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.
• A high school diploma or GED certificate supplemented by training in data entry.
• One year of providing quality customer service to include general office experience and data entry.
• Possess a valid Driver's License.
• Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).
• Must be able to read, write
• Must successfully demonstrate knowledge of office and telephone protocol and ability to read and interpret schedules, media releases, etc.
• Ability to deal with customers in an efficient polite manner.
• Must have excellent computer.
• This position is classified as essential personnel.
• Work requires extensive operation of a keyboard device and use of telephone.
• Must be able to lift up to 25 lbs.

Responsibilities

• Responds to customer inquiries on routes, schedules, fares, and other HRT services with complete information and recommendations of HRT products to meet customers' needs.
• Answers telephone inquiries, providing information on routes, schedules, fares, and other information about HRT services.
• Process Lost and Found.
• Operate a multi-line telephone system.
• Responsible for providing premier customer service to internal and external customers by thoroughly conveying the necessity of the particular call.
• Maintain databases.
• Assist with Public Outreach when applicable.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
• Performs other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees