Customer Service Representative I

Planet Home Lending•Irving, TX

11d

About The Position

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional. Job Summary The primary purpose of the Customer Service Representative I is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls.

Requirements

High school diploma or equivalent required
General call center experience preferred
Strong customer service skills
Ability to problem-solving
Ability to work in a fast-paced environment
Ability to multi-task and manage time effectively
Experience working with Microsoft Windows applications

Nice To Haves

Experience with loan servicing a plus

Responsibilities

Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements.
Researches customer issues and works towards resolution when needed.
Updates servicing system with relevant notes/comments.
Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits.
Completes follow-up tasks to ensure customer satisfaction and resolution.
Miscellaneous duties as assigned.

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance.
We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays.
In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.

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