Customer Service Representative I - First Notice of Loss (remote)
About The Position
At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected. Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier. Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte. Are you passionate about delivering exceptional customer service and making a positive impact? Join us as a Customer Service Representative I at Utica National. In this role, you’ll provide high-quality service, handle customer inquiries, and contribute to the company’s reputation and growth. This role will include taking inbound First Notice of Loss calls for claims related to Auto, Property, Workers' Compensation, and Liability. The hours for this role are 9:30am to 6pm ET Monday-Friday with occasional Saturdays from 9am-12pm ET.
Requirements
- Education: Associate’s degree preferred; insurance training or basic insurance courses desirable.
- Experience: Less than 2 years in an agency or insurance company preferred.
- Skills: Strong communication, customer service, problem-solving, confidentiality, professionalism, and adaptability.
Responsibilities
- Handle incoming calls with world-class service and aim for one-call resolution.
- Maintain accurate policy / claim documentation and update customer records.
- Route calls appropriately to ensure timely resolution.
- Communicate professionally with stakeholders for information gathering.
- Foster positive customer relations across departments.
- Meet productivity and quality standards.
- Manage third-party inquiries using internal systems.
- Perform other duties and adhere to company policies.
- Handle claims status and first notice of loss
Benefits
- Medical and Prescription Drug Benefit
- Dental Benefit
- Vision Benefit
- Life Insurance and Disability Benefits
- 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
- Health Savings Account (HSA)
- Flexible Spending Accounts
- Tuition Assistance, Training, and Professional Designations
- Company-Paid Family Leave
- Adoption/Surrogacy Assistance Benefit
- Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
- Student Loan Refinancing Services
- Care.com Membership with Back-up Care, Senior Solutions
- Business Travel Accident Insurance
- Matching Gifts program
- Paid Volunteer Day
- Employee Referral Award Program
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
