Customer Service Representative I - Consumer
About The Position
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.
Requirements
- High school diploma or GED
- The ability to work in a fast-paced environment.
- Entry level
- Excellent verbal and written communication skills as well as above average computer abilities.
- High school diploma or GED
- High school diploma or GED
Nice To Haves
- Banking experience is preferred
- Experience working in a high-volume call center preferred.
Responsibilities
- Provide excellent customer service to high-value clients.
- Assisting with account and product inquiries while also performing account maintenance.
- Establish a professional rapport with each client.
- Process payments
Benefits
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
