Customer Service Representative - Futures Clearing Analyst

Royal Bank of Canada • Chicago, IL

14h • $70,000 - $90,000

About The Position

What is the opportunity? At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Requirements

• Working knowledge of CFTC and exchange rules and regulations for trade clearance, trade input, position balancing, margin and settlements.
• Operational knowledge of cleared OTC products and Exchanges.
• Minimum of 3 years of experience working as a Customer Service representative within a Client Service team for an FCM.
• Familiarity with Exchange clearing systems.
• Excellent written and oral communication skills required.
• Works well with teams.

Responsibilities

• Perform the Customer Service function including reconciling client trades, positions, money balances, and other customer inquiries and service enhancements.
• Confirm daily margin settlements for both cash and non-cash collateral and assist in resolving any client queries and service enhancements.
• Act as a liaison between new customer accounts and the RBC operations group and Front Office.
• Process various transactions within the back office system as well as help maintain/enhance the system.
• Communicate Regulatory changes and possible impacts to client base.
• Coordinate Customer Service functions with other RBC Operations groups globally.
• Coordinate and communicate physical deliveries with clients and Clearinghouses

Benefits

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees