WFH Customer Service Representative FRENCH Bilingual
About The Position
We have a third party Financial Services client that is seeking a REMOTE Bilingual French Customer Service Agent. Customer Service Representatives will be calling on auto leases and loans to customers who have inefficiencies in their insurance. This could be due to it being cancelled, missing a payment, something missing in the document, etc. The customer service rep will be calling the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information. Overall, they are assisting customers with problem resolutions to make sure all insurance requirements are met All informative calls, not sales or collections Daily Duties: -14 calls an hour, 100% on the phones all day - Verify insurance with agents (for example if a deduction is too high). - Upload information to company's internal website. - Leave scripted messages when insurance agents don't answer the phone (based on client approved messages). Shift: French - 7am to 3:30p 3 x French - 10:30am to 7pm/Sat Shift 2 x Spanish - 10:30am to 7pm Spanish - 10:30am to 7pm/Sat Shift Training: First 3 weeks 8:30-5, they will go through class room training, shadowing, and handling calls with people listening in. There will be an assessment at the end of week 3 that will need to be passed at 80% in order to transition to the offered shift. If you do not pass, you will have one more week to clear the assessment or the assignment will be terminated.
Requirements
- High School Diploma
- Ability to type 30 WPM
- 1+ year of Customer service experience. This can include retail, call center, office work, data entry, restaurant.
- No more than 2 jobs within 3 years
- Comfort level that they WILL be on the phones all day long
- demonstrate a time they meet performance expectations
- Positive attitude
Responsibilities
- 14 calls an hour, 100% on the phones all day
- Verify insurance with agents (for example if a deduction is too high).
- Upload information to company's internal website.
- Leave scripted messages when insurance agents don't answer the phone (based on client approved messages).
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
