Customer Service Representative - Field Services
About The Position
As a Customer Service Representative - Field Services at Invitation Homes you are responsible for providing administrative support, customer service and maintenance solutions to residents and other partners in a fast-paced environment. This position includes but is not limited to the following activities: Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal Performing other duties as assigned
Requirements
- High school Diploma or GED
- Proven experience in customer service or administrative functions
- Excellent organizational skills with a high level of attention to detail
- Strong verbal and written communications skills
- Effective customer service and conflict resolution skills
- Intermediate proficiency in MS Word, Excel, Outlook and Adobe
Nice To Haves
- Experience in the property management or maintenance industry is helpful
Responsibilities
- Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
- Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
- Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
- Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
- Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
- Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
- Performing other duties as assigned
Benefits
- Competitive pay and an annual bonus program for all associates
- Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
- 401k with matching company contributions
- Awesome work environment with casual dress
- Team events and gatherings
- Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
- Annual bonus program
- Health, dental, vision, and life insurance
- Long-term and short-term disability insurance
- Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
- 401(k) with company matching contributions
- Awesome work environment with casual dress
- Team events and gatherings (Pre- and Post-Covid)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Real Estate
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
