Customer Service Representative - Field Solutions

Primerica • Duluth, GA

9d • $30,000 - $33,000 • Hybrid

About The Position

We are seeking Customer Service Representatives to work in the Agent Services department for our corporate office in Duluth, Georgia. Remote or hybrid working schedule is an option after training. Remote work requires a certain level of internet speed. The Customer Service Representative 1 works in one of these departments delivering exemplary customer service to Primerica term life policyholders and agents. The CSR addresses verbal and written inquiries pertaining to term life insurance policies. They assist clients with questions regarding billing, policy coverage, underwriting, or contract changes.

Requirements

• 1 year of call center customer service experience preferred but not required
• Minimum high school diploma or GED
• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Ability to maintain knowledge of company’s products and procedures
• Ability to communicate professionally with irate customers
• Personal Computer / Laptop
• PC or MAC
• PC: Windows 10 compatible only ( Cannot be Windows 7,8,9)
• Cannot use a Chromebook
• Internet Access – speed requirements:
• Upload speed 8mbps
• Download speed 15mbps

Nice To Haves

• Previous insurance or financial services experience is a plus

Responsibilities

• The CSR addresses verbal and written inquiries pertaining to term life insurance policies.
• Assist clients with questions regarding billing, policy coverage, underwriting, or contract changes.
• Identify concerns, asks appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly.
• Perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary.
• Recognizes priority situations and understands when to notify appropriate parties.

Benefits

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Spending Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees