Customer Service Representative - Field Service

TEKsystems • Grand Rapids, MI

4d • $14 - $14 • Hybrid

About The Position

We are seeking a Customer Service Representative to support furniture warranty services. This role involves coordinating with service technicians and customers, handling inbound and outbound calls, and ensuring exceptional service delivery.

Requirements

• 6+ months of call center experience (inbound or outbound).
• Strong data entry and order processing skills (20–30% of role).
• Proficiency in navigating multiple systems and multitasking.
• Excellent verbal and written communication skills.
• Ability to work independently and remotely.
• High-speed internet and ability to hardwire modem to company-provided phone.

Nice To Haves

• Experience in logistics, dispatching, or claims.
• Associate degree.

Responsibilities

• Provide outstanding customer service to internal and external stakeholders.
• Handle inbound/outbound calls, complete forms, and determine claim status per guidelines.
• Dispatch and schedule service requests for technicians; process work orders and documentation.
• Build strong relationships with technicians and business partners.
• Source and onboard new technicians; provide feedback and coaching.
• Act as liaison for business-to-business accounts; meet service-level agreements.
• Respond to customer inquiries, follow up on claims, and close cases accurately.
• Perform additional administrative duties as assigned.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees