Customer Service Representative/Dispatcher - Sacramento, CA
About The Position
Beutler Air Conditioning and Plumbing is part of the nation's leading providers of plumbing and heating/air conditioning and we currently have an excellent opportunity for a Customer Service Representative/Dispatcher to join our team. We offer $21.00 – 23.00/hr. depending on experience plus commission Comprehensive benefits package including medical, dental, vision, prescription & life insurance 401(k) plan with company match 13 days paid time off and 8 paid holidays Quality, comprehensive paid training programs Clean office environment with strong team culture Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.) Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More! Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!
Requirements
- High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
- One or more years as a dispatcher/scheduler
- Ability to work a full-time Monday – Friday, 10:30 a.m. to 7:00 p.m. schedule at the office
- Ability to thrive in a fast-paced environment and to meet and exceed expectations
- A strong degree of self-motivation to provide exceptional customer service to customers
- Excellent organizational skills and the ability to coordinate multiple appointments
- Demonstrated listening, written/verbal communication, and interpersonal skills
- Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
- Knowledge of the local geographic territory
- Ability to pass a criminal background check and drug screen
Responsibilities
- Ensure service technicians are dispatched efficiently and customer needs are met promptly
- Set and schedule technician appointments for jobs
- Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day
- Enter customer data into the computer
- Resolve and assist customers by taking incoming calls regarding appointment scheduling for maintenance agreements
- Perform outbound calls to offer customers solutions and services
Benefits
- Comprehensive benefits package including medical, dental, vision, prescription & life insurance
- 401(k) plan with company match
- 13 days paid time off and 8 paid holidays
- Quality, comprehensive paid training programs
- Clean office environment with strong team culture
- Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
- Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
- Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
