Customer Service Representative/Dispatcher - Sacramento, CA

American Residential Services•Sacramento, CA

37d•$21 - $23•Onsite

About The Position

Beutler Air Conditioning and Plumbing is part of the nation's leading providers of plumbing and heating/air conditioning and we currently have an excellent opportunity for a Customer Service Representative/Dispatcher to join our team.

Requirements

High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
One or more years as a dispatcher/scheduler
Ability to work a full-time Monday - Friday, 8:00 a.m. to 5:00 p.m. schedule at the office
Ability to thrive in a fast-paced environment and to meet and exceed expectations
A strong degree of self-motivation to provide exceptional customer service to customers
Excellent organizational skills and the ability to coordinate multiple appointments
Demonstrated listening, written/verbal communication, and interpersonal skills
Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
Knowledge of the local geographic territory
Ability to pass a criminal background check and drug screen

Responsibilities

Ensure service technicians are dispatched efficiently and customer needs are met promptly
Set and schedule technician appointments for jobs
Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day
Enter customer data into the computer
Resolve and assist customers by taking incoming calls regarding appointment scheduling for maintenance agreements
Perform outbound calls to offer customers solutions and services

Benefits

$21.00 - 23.00/hr. depending on experience plus commission
Comprehensive benefits package including medical, dental, vision, prescription & life insurance
401(k) plan with company match
13 days paid time off and 8 paid holidays
Quality, comprehensive paid training programs
Clean office environment with strong team culture
Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
Opportunity to give back to your community through partnership with St. Jude Children's Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!

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