Custome Service Representative / Dispatcher

One Hour Heating & Air Conditioning of Greenville, SC

2d

About The Position

Answer phone calls , emails or chat inquiries.
Provide information, resolve issues, or route requests to the appropriate person or department.
Enter and update customer or job details in the system.
Coordinate schedules, appointments, or service calls (especially dispatch roles)
Communicate clearly with customer, technicians, or team members to keep operations running smoothly.
Overall, the roll requires strong communication skills, organization, problem - solving ability, and the capacity to stay calm under pressure while managing multiple tasks

Requirements

• Strong communication skills
• Organization
• Problem - solving ability
• Capacity to stay calm under pressure while managing multiple tasks

Nice To Haves

• Service Titan experience

Responsibilities

• Answer phone calls
• Answer emails
• Answer chat inquiries
• Provide information
• Resolve issues
• Route requests to the appropriate person or department
• Enter and update customer or job details in the system
• Coordinate schedules
• Coordinate appointments
• Coordinate service calls
• Communicate clearly with customer
• Communicate clearly with technicians
• Communicate clearly with team members

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees