Customer Service Representative (CSR)

Greif • Arlington, TX

20h • $22 - $38 • Onsite

About The Position

Summary : Deliver legendary customer service to by managing inquiries, orders, and issue resolutions for customers. Act as the primary liaison between customers and internal teams to ensure accurate, timely, and efficient service aligned with Greif’s standards and the ‘Greif Way.’ This position is onsite Monday - Friday, 6:00 AM-2:00 PM

Requirements

• Previous experience in customer service or order management roles.
• Ability to learn products and processes quickly.
• Strong problem-solving skills in a customer-facing environment.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office; familiarity with ERP systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• High school diploma required; bachelor’s degree preferred.

Responsibilities

• Customer Interaction Respond to customer inquiries via phone, email, and other channels.
• Provide accurate information on products, pricing, shipping, and order status.
• Proactively communicate updates on complaints, adjustments, and delivery timelines.
• Order Management: Enter and manage customer purchase orders following order acceptance procedures.
• Monitor order flow and coordinate with production and logistics teams to ensure timely delivery.
• Issue Resolution: Resolve initial customer problems; escalate complex issues per Greif policies.
• Collaborate with quality, production, and sales teams to address complaints effectively.
• Data & Records: Maintain accurate customer records, including inquiries, comments, and complaints.
• Maintain master data for customers and product setup and changes Continuous Improvement: Participate in process improvement initiatives and training programs.
• Support onboarding of new team members and share best practices.
• Safety & Compliance: Adhere to Greif’s safety culture and operational guidelines.

Benefits

• Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees