Customer Service Representative (CSR)

Children's Factory • Union, MO

14h

About The Position

As a Customer Service Representative at Children's Factory, you'll be the voice of our brand and a trusted partner to our customers. In this role, you'll play a vital part in creating positive, seamless experiences-whether you're helping a customer place an order, solving a challenge, or ensuring they have everything they need to succeed. If you enjoy connecting with people, solving problems, and being part of a collaborative team that values service excellence, this is a role where you can truly make an impact every day. This is a fast-paced, people-centered role where no two days look exactly the same, and where your ability to listen, problem solve, and communicate makes a real difference.

Requirements

• A high school diploma or equivalent (required)
• Strong verbal and written communication skills, with the ability to connect clearly and professionally
• The ability to manage multiple priorities and stay organized in a high-volume environment
• A sharp eye for detail and accuracy, especially with order entry and documentation
• Confidence in problem-solving and navigating customer concerns with empathy and professionalism
• A calm, steady presence, even in high-pressure situations
• A team-first mindset, with the ability to collaborate while also working independently
• Reliability, accountability, and a strong commitment to showing up ready to contribute each day

Nice To Haves

• Previous customer service or call center experience (preferred)
• Comfort working with systems such as CRM or ERP platforms, along with Microsoft Office

Responsibilities

• Be the go-to resource for customers by handling inbound and outbound calls with professionalism, care, and efficiency
• Deliver timely, accurate support on products, orders, pricing, shipping, and policies
• Take ownership of the customer experience by resolving concerns and turning challenges into positive outcomes
• Accurately enter and manage customer orders, ensuring attention to detail every step of the way
• Build strong partnerships with internal teams (including sales, warehouse, and production) to deliver on customer needs
• Support the sales team by assisting with product requests, pricing, and new customer setup
• Monitor and respond to customer feedback across digital platforms, helping protect and strengthen our brand reputation
• Stay curious and continuously build your knowledge of our products, systems, and processes
• Contribute to a positive, team-oriented environment where collaboration and accountability matter

Benefits

• 12 Paid Holidays
• Generous PTO Accrual
• Paid Parental Leave
• Volunteer Time Off
• Generous 401(k) Company Match
• Educational Assistance
• Comprehensive Benefits : Medical, dental, and vision coverage starting the first of the month following your date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees