Customer Service Representative, CSR

MMC Group • East Hartford, CT

17h • $19 • Onsite

About The Position

We are seeking dependable and customer-focused Customer Service Representatives to serve as the first point of contact for consumers and providers. In this role, you will support program participants by delivering accurate information, resolving issues efficiently, and assisting with account access through an online consumer portal. This position is ideal for individuals who thrive in structured, high-volume call center environments and are passionate about delivering exceptional service.

Requirements

• Must be at least 18 years of age
• High School Diploma or equivalent with a minimum of six months of call center experience, or Associate degree or higher without call center experience
• Ability to successfully pass a 30 words per minute typing test
• Ability to pass a customer service assessment
• Ability to successfully pass a criminal background check and drug screening

Nice To Haves

• Communicate complex information clearly and concisely to ensure customer understanding
• Demonstrate a strong work ethic and commitment to reliability and attendance
• Maintain excellent verbal and written communication skills
• Apply effective problem-solving and conflict-resolution techniques
• Navigate multiple applications while researching solutions efficiently
• Enjoy helping others and guiding customers toward the best resolution
• Remain calm and professional when assisting frustrated or upset callers
• Perform well in structured environments with consistent schedules and high call volumes
• Embrace innovative technology and evolving systems

Responsibilities

• Serve as the initial point of contact for inquiries from potential and existing beneficiaries related to client programs
• Provide one-to-one telephone support to consumers and providers
• Assist customers with password resets for the online consumer portal
• Accurately respond to inbound calls received by the call center
• Clearly and thoroughly document all consumer interactions in designated systems
• Appropriately route calls to Call Center Leadership or other agencies following established procedures
• Deliver clear, complete, accurate, and objective information based on program requirements
• Log calls in call tracking systems, identify trends in consumer questions or concerns, and report recommendations for service improvements
• Support consumers in difficult or sensitive situations with professionalism and empathy
• Handle complaints and complete data entry in accordance with approved policies and procedures
• Meet or exceed daily performance standards related to call volume, customer service, and quality

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits
• Join MMC and enjoy the support of a team that values your well-being, both on and off the job.
• MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED