CSR 2

Sunland Logistics Solutions, Inc.•Aurora, IL

About The Position

The CSR is primarily responsible for providing outstanding customer service and operational oversight for Sunland Logistics Solutions, Inc. customers by utilizing highly, in depth knowledge of customer products, procedures and processes

Requirements

Excellent customer service skills
Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals, and requisitions
Ability to calculate figures and amounts
Ability to interpret technical documents
Excellent verbal, written, and interpersonal communication skills
Ability to organize and manage multiple priorities
Ability to work in a team environment
Good computer skills (Microsoft Office operations)
High school diploma or general education degree (GED); three years or more related experience in customer service, preferably 3rd party logistics or equivalent combination of education and experience.
Ability to read and interpret documents, including protocols, standard operating procedures, customer orders, and pick tickets.
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Responsibilities

Control and authority over all aspects of inventory and order management
Handle all crisis resolutions
Manage inventory control and quality assurance for customer products
Direct control over traffic, IT and operational processes that affect a positive outcome in the area of customer service
Provide timely feedback to customers regarding service failures or any other concerns
Exercise discretion in inventory situations to ensure orders are shipped complete
Directs workflow of orders to Traffic and Operations Departments for timely shipment
Address all customer issues and ensure effective and long-term problem resolution
Make decisions and dictate to Operations what priorities are and flow of work to be accomplished
Other duties as assigned