Customer Service Representative (CSR)

All Roads • Charlotte, NC

31d • $42,500 • Onsite

About The Position

Vermeer All Roads in Charlotte, NC is searching for a customer-focused and organized Customer Service Representative (CSR) to support our parts and service operations. The ideal candidate is motivated, detail-oriented, and skilled at building strong customer relationships. Prior experience in heavy equipment, construction machinery, automotive, or industrial parts/service is preferred but not required. This is a full-time, benefits-eligible role.

Requirements

• Previous customer service experience required
• Experience in equipment, automotive, construction, or industrial service/parts preferred
• Strong communication, multitasking, and organizational skills
• Ability to work efficiently in a fast-paced environment
• Positive attitude, professional demeanor, and team-oriented approach
• Basic computer proficiency and willingness to learn internal systems
• Reliable work history and strong attention to detail

Nice To Haves

• Experience in equipment, automotive, construction, or industrial service/parts preferred

Responsibilities

• Assist customers with parts pricing, availability, and order processing
• Schedule service appointments and coordinate with technicians and service leadership
• Open, update, and close work orders and service tickets accurately
• Provide timely communication regarding repairs, estimates, order status, and timelines
• Maintain organized customer records and support front-office operations
• Collaborate with parts, service, and shop teams to support daily workflow
• Develop familiarity with Vermeer equipment and related products (training provided)
• Deliver excellent customer service to support long-term customer relationships
• Monitor daily customer service and sales activity to ensure accuracy and efficiency
• Reinforce strong customer service habits, professionalism, and work ethic within the department
• Assist leadership with onboarding and supporting new team members (non-supervisory)
• Support sales and service teams with customer issues, order follow-ups, and communication
• Help track and support departmental goals through accurate information and timely updates
• All other duties as assigned

Benefits

• Medical, dental, vision, disability, life, and supplemental insurance (eligible 1st of the month after 30 days)
• 401(k) with company contribution
• Paid time off
• Company-paid holidays
• Tuition reimbursement program
• Employee referral bonus program
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Heavy and Civil Engineering Construction
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees