Customer Service Representative (CSR)

Ice Speak Social • Los Angeles, CA

20h

About The Position

Ice Speak Social is a growing communications and customer engagement company focused on delivering exceptional support experiences for clients and their customers. We value professionalism, teamwork, and strong communication. We are seeking a reliable Customer Service Representative (CSR) to assist customers with inquiries, provide accurate information, and ensure a positive customer experience. This role is ideal for someone who enjoys helping people and working in a fast-paced environment.

Requirements

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Basic computer and data entry skills
• Ability to multitask and stay organized in a fast-paced environment

Nice To Haves

• Customer service or call center experience preferred but not required
• Bilingual (English/Spanish) is a plus

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information about company services
• Resolve customer concerns and escalate issues when necessary
• Document customer interactions in internal systems
• Maintain high standards of customer satisfaction
• Follow company procedures and communication guidelines

Benefits

• Paid training
• Competitive hourly pay
• Opportunities for growth
• Supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED