Customer Service Representative - Controls

OTTO Engineering•Carpentersville, IL

5d•$18

About The Position

OTTO’s opportunity: Our Customer Service Representative is responsible for handling customer inquiries via phone, mail and fax. Specifically, the Customer Service Representative will: Process customer orders with efficiency and accuracy Promptly respond to customer requests for quotation for standard, catalog product Coordinate customer requests to return product, issue and maintain Return Merchandise Authorizations Answer phone calls from the customer service multi-line Reply to customer inquiries within a timely manner Take initiative to proactively investigate and resolve customer issues, including customer complaints and product expediting Collaborate with other internal departments to ensure customer needs are fulfilled Responsible for updating and maintaining customer records in computer Assist with other related duties as required or assigned

Requirements

High school diploma or equivalent
1-3 years customer service experience
Must be capable of keeping a neat and organized work area
Strong oral and written communication skills; personable and comfortable interacting with customers
Requires self-motivation and ability to complete projects with strict guidelines
Positive attitude and works well within a team environment
Strong problem-solving skills
Ability to manage and prioritize several tasks
Detail oriented with strong background in proofreading
Availability for nonstandard or extended work schedule

Nice To Haves

Experience with ERP System and Microsoft Office preferred

Responsibilities

Process customer orders with efficiency and accuracy
Promptly respond to customer requests for quotation for standard, catalog product
Coordinate customer requests to return product, issue and maintain Return Merchandise Authorizations
Answer phone calls from the customer service multi-line
Reply to customer inquiries within a timely manner
Take initiative to proactively investigate and resolve customer issues, including customer complaints and product expediting
Collaborate with other internal departments to ensure customer needs are fulfilled
Responsible for updating and maintaining customer records in computer
Assist with other related duties as required or assigned

Benefits

Profit Sharing Bonus - OTTO believes that it’s fair to share the profits that the employees help to make; profit sharing is distributed to employees twice a year. OTTO’s profit sharing plan is paid at the discretion of the company and is not a guaranteed bonus or any part of a compensation plan.
Vacation: five days after 30 days of employment and 80 hours at 1 year - vacation time is earned on the anniversary date.
Medical Insurance-
HMO Plan
Standard PPO Plan
Enhanced PPO Plan
High Deducible PPO Plan
FSA, LFSA, and HSA
Dental Insurance-
Base Plan
Buy-Up Plan
Vision Insurance
401(k) with a company match
Life insurance:
Life/AD&D
Voluntary Life/AD&D
Short-Term Disability
Long-Term Disability
10 paid holidays
Company picnic
Holiday party
AND numerous OTTO celebrations throughout the year!