Customer Service Representative - Content Moderator

Taskus • San Antonio, TX

294d

About The Position

As a Content Moderation Rater at TaskUs, you will be the first point of contact for customers, owning and solving their issues from start to finish. This role requires full concentration and a commitment to delivering fast, customized solutions to customer inquiries via phone, chat, and/or email. You will assist the community by resolving inquiries empathetically and accurately, while also becoming knowledgeable about products and community standards. The position is based on-site at the New Braunfels, TX location.

Requirements

• Impeccable communication and writing skills.
• General curiosity about how and why things work.
• Ability to quickly learn and articulate technical concepts.
• Ability to empathize with users and convey confidence through written interactions.
• Well-versed in chat and email etiquette, with attention to detail.
• Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required.
• High level of English proficiency (reading, writing, spelling, speaking).
• 1+ years of call center experience or equivalent.

Nice To Haves

• High affinity and cultural awareness.
• Adaptable to change.

Responsibilities

• Assist our community and help resolve inquiries empathetically, accurately, and on time.
• Become and remain knowledgeable about products and community standards.
• Make well-balanced decisions and advocate effectively for our community.
• Display strong interpersonal skills, verbal and written communication skills, and empathy.
• Create support tickets to provide the fastest and easiest resolution while delivering an incredible experience.

Benefits

• Outstanding Medical, Dental, Vision and Prescription plans.
• 401k Match.
• Pet Insurance.
• In-house Wellness Coaches.
• Hundreds of Discounts with the Brands you Love and Use.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services