Customer Service Representative/Community Events Assistant

YWCA Greater Pittsburgh • Pittsburgh, PA

4d • Onsite

About The Position

This is a part-time position with afternoon, evening, and some Saturday hours.
Monday, Tuesday, Thursday and Friday 2:45 PM - 5:30 PM; Wednesday 2:45 PM - 8:00 PM; some Saturdays

The Customer Service Representative/Community Events Assistant, reporting to the Director of Building Operations, will be the point of contact for events occurring at YWCA Greater Pittsburgh’s Homewood-Brushton location in the evenings and on weekends. The Customer Service Representative/Community Events Assistant will use excellent communication skills while maintaining a professional, respectful, and positive attitude to enforce policies and procedures that will ensure the safety and well-being of community members participating in events occurring at YWCA Homewood-Brushton.

Requirements

• High school diploma or equivalent
• Demonstrate a professional and courteous demeanor.
• Be experienced with switchboards/ multi-line telephone systems.
• Be familiar with YWCA Greater Pittsburgh’s services and resources.
• Possess the ability to handle multiple projects at one time.
• Demonstrate ability to troubleshoot and problem-solve daily matters that arise at the Front Desk.

Responsibilities

• Greet and register community members and program participants and direct them to appropriate areas of the building.
• Perform general facilities administration as assigned by the Director of Building Operations.
• Manage crowd control in a public area.
• Implement security measures involved in creating and maintaining a safe environment for community members and program participants.
• Close location at end of shift/event.
• Maintain high levels of customer satisfaction.
• Effectively address sensitive issues and maintain confidentiality.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED