Customer Service Representative | Claims

Aerotek•Tempe, AZ

16d•$45,000 - $45,000•Onsite

About The Position

Overview Aerotek has an immediate opening for an ONSITE Customer Service Representative (Intake Compliance Analyst) at the corporate office in Tempe, AZ. Compensation: $21.63/hrs (annualized at $45,000) + quarterly bonuses Hours: Monday - Friday | 9am - 6pm Essential Functions: Triages all incoming calls regarding new and existing workers’ compensation claims. Intake new claims and act as liaison between employee and Third-Party Administrator (TPA). Refer injured workers to treatment facilitates and arrange for transportation when needed. Assist with facilitating post-accident drug testing. Assist adjuster in investigation of claims by gathering and forwarding information needed to analyze liability and root cause of accident. Enter claim data into various claims management systems. Answer incoming calls from clients, contractors, field office representatives, claims adjusters, attorneys, and physicians. Places outgoing phone calls to claimants, clients, field office representatives, claims adjusters, attorneys, and physicians to follow up on incidents. Review and verify Injury Reporting forms prior to submission to ensure that accurate information regarding the claim has been provided. Obtain additional information or clarification when needed. Collect and submit required paperwork to TPA. Assist with return-to-work process. Send Acknowledgment letters and post-incident paperwork to various. Make effective and appropriate decisions. Interpret and effectively communicate policies and procedures, including read, understand, and apply complex materials. Use proper grammar, spelling, and punctuation in all communications. Prepare clear and concise documentation in written and oral communications. Comfortable with working in a team environment. Perform clerical tasks and projects as assigned.

Requirements

High School Diploma required.
Minimum one (1) year customer service experience required.
Experience performing highly, independent, complex clerical work involving extensive record keeping.
Ability to operate a computer keyboard with accuracy and speed.
Experience with using multiple software and platforms.
Ability to work under stringent deadlines to include prioritizing work in a high-volume multi-task environment with numerous interruptions.
Deal effectively and professionally with adverse and difficult situations.
Establish and maintain effective partnerships both internally and externally.

Nice To Haves

Prior insurance experience in claims and/or call center experience preferred.

Responsibilities

Triages all incoming calls regarding new and existing workers’ compensation claims.
Intake new claims and act as liaison between employee and Third-Party Administrator (TPA).
Refer injured workers to treatment facilitates and arrange for transportation when needed.
Assist with facilitating post-accident drug testing.
Assist adjuster in investigation of claims by gathering and forwarding information needed to analyze liability and root cause of accident.
Enter claim data into various claims management systems.
Answer incoming calls from clients, contractors, field office representatives, claims adjusters, attorneys, and physicians.
Places outgoing phone calls to claimants, clients, field office representatives, claims adjusters, attorneys, and physicians to follow up on incidents.
Review and verify Injury Reporting forms prior to submission to ensure that accurate information regarding the claim has been provided.
Obtain additional information or clarification when needed.
Collect and submit required paperwork to TPA.
Assist with return-to-work process.
Send Acknowledgment letters and post-incident paperwork to various.
Make effective and appropriate decisions.
Interpret and effectively communicate policies and procedures, including read, understand, and apply complex materials.
Use proper grammar, spelling, and punctuation in all communications.
Prepare clear and concise documentation in written and oral communications.
Comfortable with working in a team environment.
Perform clerical tasks and projects as assigned.