Customer Service Representative - Claims

Acuity • Sheboygan, WI

2d

About The Position

Acuity is seeking a Customer Service Representative - Claims to handle loss information received by telephone and electronic submissions from insureds, agents, and claimants. In this role, the CSR enters claim information into the system, assigns claims, offers rental cars when applicable, and issues pages to handlers. The position also involves processing miscellaneous paperwork, including bills, checks, and medical records, as well as handling glass, towing, and minor Workers’ Compensation claims.

Requirements

• High school diploma.
• Data entry experience required.
• Excellent communication skills that lend well to a telephone-based service environment.
• Ability to work between the hours of 7:00 a.m. and 6:00 p.m.
• Computer knowledge with data entry background.
• Ability to achieve a lphanumeric data entry rate of required keystrokes per hour with minimal errors.
• Strong attention to detail.
• Ability to work independently as well as in a team environment.
• Capable of adjusting priorities to maintain loss reporting timeliness.
• Near-perfect attendance and scheduling flexibility are essential in support of prompt claim servicing.
• Ability and willingness to voice ideas and opinions in monthly unit meetings.
• Approximately 25% of the staff must rotate into corporate headquarters to complete essential tasks daily.
• Acuity does not sponsor applicants for U.S. work authorization.

Nice To Haves

• Customer service experience or training is preferred.

Responsibilities

• Inputs Automobile, Property, General Liability, and Workers’ Compensation losses received via mail, email, fax, webpage, or phone into the Claim System. (44%)
• Indexes various claims documents. (34%)
• Inputs and pays towing, roadside assistance, and auto glass claims. (9%)
• Processes the Workers’ Compensation EXP9 queue. Claims with minimal anticipated activity are set-up and handled by the system/team. (5%)
• Matches checks to attachments provided by Claims Representatives. Prepares, folds, and mails checks daily. (4%)
• Orders claim payment audit letters and enters all incoming responses. (2%)
• Processes medical bills sent in by providers. Sends bills to our third-party reviewer, CorVel. Reviews and resolves discrepancies with CorVel. (2%)
• Regular and predictable attendance.
• Performs other duties as assigned.

Benefits

• Acuity offers a comprehensive benefits package, including a generous 401(k) contribution, medical, dental, vision, life and disability insurance, paid time off, an Employee Assistance Program, and more.
• A full description of benefits and eligibility will be provided to candidates during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED