Customer Service Representative - Box Office

The Second City•Chicago, IL

1d•$17 - $17•Onsite

About The Position

Customer Service Representatives play a critical role in ensuring our patrons have a seamless and positive ticketing and reservation booking experience, receive attentive care to their inquiries, and provide timely responses to those inquiries.

Requirements

Have flexible availability (including consistent availability to work both nights and weekends)
Demonstrated expertise with English language communication - both written and verbal
Be comfortable working autonomously and productively in both slow and fast-paced conditions

Nice To Haves

Have basic working knowledge of a CRM, preferably Salesforce

Responsibilities

Sell, refund, and exchange tickets over the phone and in-person
Answer any inbound inquiries regarding show programming
Answer questions regarding Training Centre curriculum and register Training Center students and/or volunteers
Sell gift cards
Cover reception duties, including answering questions over-the-phone and in-person at the box office
Book dining reservations
Collect accurate patron data with the intention of feeding leads into the marketing pipeline
Assist Group Sales by booking groups of 20 or less
Perform initial data collection and screen for Second City Works clients
Respond to customer service e-mails and live chat, including all forms of inquiry via website
Manage and book ticketing lists provided by managers
Manage hotel voucher programs
Sell Second City merchandise
Assist with Box office administrative needs, including internal ticketing requests, night manager sheets, qualifying orders, etc.
Report any customer service issues for patrons and/or students to appropriate managers