Customer Service Representative- Bilingual

Cooling Systems Caribe • North Bergen, NJ

1d • Onsite

About The Position

Uptime Cooling Systems, a family-owned business in North Bergen, NJ, is seeking a full-time Counter Salesperson to join their dynamic team. The company prioritizes professionalism, exceptional service, and a memorable customer experience. Guided by core values of commitment, camaraderie, doing the right thing, continuous improvement, and respecting time, Uptime Cooling Systems offers a modern office setting with a safe work environment, on-the-job training, and ample growth opportunities within their full-service shop. As the first new radiator shop to open in New Jersey in 40 years, Uptime Cooling Systems is a pioneer in the industry, specializing in new radiator sales and service, DPF cleaning, aluminum oil coolers, HVAC coil sales and service, fuel tank repair, and ensuring fast pickup and delivery. The role is ideal for individuals who thrive in a fast-paced environment, excel at customer service, and are looking to join a team that is reshaping the industry.

Requirements

• High school diploma or GED
• Strong sales and upselling skills are essential
• Must be bi-lingual
• Ability to handle cash transactions and operate a cash register
• Excellent communication and customer service skills
• Basic understanding of retail math for calculating totals, discounts, and change
• Ability to work in a fast-paced environment while maintaining attention to detail

Nice To Haves

• Previous experience of counter sales or customer service is an asset

Responsibilities

• Welcome customers warmly and take orders with accuracy, process payments, and ensure prompt dispatch of delivery drivers
• Utilize your strong sales skills to recommend additional items or promotions to enhance the customer experience
• Keep the counter area tidy and sanitized to maintain a pleasant shop environment
• Handle customer inquiries, complaints, and issues with professionalism and efficiency
• Support inventory management by restocking supplies and monitoring stock levels

Benefits

• competitive compensation starting at $20/hr
• paid time off
• quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED