Customer Service Representative, Bilingual Spanish

Teleflora • Oklahoma City, OK

7d • Hybrid

About The Position

Teleflora is looking for enthusiastic candidates fill this entry-level position. As a Customer Service Representative, Bilingual Spanish, you'll act as the frontline contact by answering both English and Spanish Florist's calls and processing all customer requests. Customer Service is the one stop shop for our florists. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. You'll have the option of working a hybrid work schedule of Monday-Wednesday in the Oklahoma City office, and Thursday-Friday from home! Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. This role is located in Oklahoma City. The Customer Service Representative will take customer service-related calls from our member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. You'll assist our member florists with their questions, requests, product purchases, and problems. Incoming calls may include, but are not limited to the following: Flower Orders Product Orders Directory Orders and Changes Credit Card Product and Equipment Orders Credit Card Equipment Troubleshooting Customer monthly statements Web Hosting Additional duties as needed

Requirements

• Education: High School Diploma or equivalent is required
• Fluent in English and Spanish
• Strong written and oral communication skills
• Ability to make decision with little direction
• Strong attention to detail
• 1-2 years Customer Service/Call Center experience
• Basic math skills
• Ability to speak clearly in a well-modulated voice using good diction
• Typing 25 WPM/ net minimum
• Knowledgeable in basic computer skills
• Must be able to work extended hours (overtime as requested) to meet company deadlines
• Flexibility. Shift requirements may change based on department needs and company programs
• Holiday time off may be limited due to increased order volume

Responsibilities

• Answering both English and Spanish Florist's calls
• Processing all customer requests
• Taking customer service-related calls from our member florists including billing calls and confirming floral orders for their shop
• Assisting our member florists with their questions, requests, product purchases, and problems

Benefits

• Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 24/7 online physician consultations virtual mental health resources life coaching engaging employee community groups cash rewards for healthy habits and fitness reimbursements library of on-demand fitness videos
• Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Make a difference with Wonderful Giving , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees