Customer Service Representative - Automation
About The Position
The Customer Service Representative - Automation serves as a primary technical expert in support of the Valin Automation product lines. Valin is a distributor of a wide array of technologies for customers in the chemical, pharmaceutical, semiconductor, oil & gas, bioenergy/biochemical, food and beverage, and other industries. This individual collaborates with customers and Valin personnel to deliver exceptional customer service experience in a dynamic, fast paced environment. Overview: Interacts with customers; gives information in response to inquiries about accounts, products, and services Takes care of and settles customer complaints, special orders, or returns via phone or mail Answers customers' questions regarding product or service and operation or maintenance Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
Requirements
- High school diploma or GED required
- Superior interpersonal and customer service skills
- Strong ability to organize and prioritize workload, and to meet deadlines
- Strong problem-solving and multi-tasking skills
- Ability to adapt to changing priorities in a fast-paced environment
Nice To Haves
- Bachelor’s degree in business, engineering, or related field preferred
- Proficient in MS Applications
- Experience with CRM preferred: Dynamics 365 a plus
- Prefer 1-2 years’ experience in fluid handling products and service offerings and/or sales support of technical industrial products.
- Familiarity of Prophet 21 ERP platform a plus
Responsibilities
- Talks with customers by phone or in person to ensure the best service possible
- Participates in team meetings to understand and support sales strategy and overall objectives
- Refers complaints of product or service failure to appropriate departments for investigation
- Coordinates customers' service needs with other departments as required to ensure premium customer service
- Make suggestions and recommendations for improvement for better ways to service customers and increase sales
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
