Customer Service Representative and Sales Representative (spanish)

McQuadeTheFuture-CLTB • Newark, NJ

3d • Remote

About The Position

We are seeking a Spanish-speaking Customer Service and Sales Representative to join our growing team serving the Latino community. This role combines customer support, personalized assistance, and sales-related activities, with the goal of delivering an exceptional customer experience while supporting business growth. The ideal candidate is customer-focused, an effective communicator, and proactive in identifying customer needs, offering solutions, and building long-term relationships through high-quality service and consultative sales support.

Requirements

• Bachelor’s degree or equivalent work experience.
• Legal authorization to work in the United States.
• Must reside within the United States.
• Fluency in Spanish is required; English proficiency is a plus but not mandatory.
• 1–2 years of experience in customer service, sales, support, or customer success roles.
• Strong verbal and written communication skills.
• Ability to handle objections, concerns, and challenging situations with professionalism and effective problem-solving skills.
• Results-oriented mindset with an interest in sales support and growth opportunities.
• Strong time management, organization, and prioritization skills.
• Familiarity with CRM systems is preferred.
• Willingness to receive training and continuously develop professionally.

Responsibilities

• Manage inbound customer communications, including phone calls, emails, and other channels, to address questions, requests, and concerns.
• Provide personalized customer support and consultative sales assistance , identifying customer needs and recommending appropriate products or services.
• Support customer retention efforts while identifying opportunities to assist with sales and account growth.
• Maintain up-to-date knowledge of products and services, serving as a reliable resource to ensure accurate and strategic information is provided.
• Accurately document all customer interactions and activities in the CRM system to support collaboration and long-term relationship management.
• Meet established service quality standards and contribute to individual and team performance goals.

Benefits

• Flexible work arrangement.
• Comprehensive training and ongoing professional development.
• Growth opportunities within a rapidly expanding organization.
• Collaborative, professional, and results-driven work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level