Customer Service and Sales Representative
About The Position
The Inside Sales and Service Representative plays a critical role in driving Yard Guard’s growth by converting customer interest into long-term relationships. This role serves as the primary point of contact for both prospective and existing customers, owning conversations from initial inquiry through sign-up, follow-up, and ongoing support. You will manage outbound expansion efforts and inbound inquiries across multiple channels - including phone, text, and email. This position is well-suited for someone who enjoys working toward measurable goals, building trust through conversations, and maintaining responsibility for both revenue outcomes and customer experience.
Requirements
- Past success in a sales, inside sales, or customer-facing role
- Cannot currently be in school (High School or College). The schedule doesn’t work with our seasonal schedule
Nice To Haves
- Experience working toward goals, quotas, or conversion metrics preferred
- CRM or call-tracking experience is a plus
- You don’t need to know a thing about lawn care. If you have the other competencies, we can teach you the rest!
Responsibilities
- Meet and consistently work toward exceeding individual sales goals and performance metrics
- Handle inbound sales calls, website inquiries, and lead form submissions, converting interest into sales
- Make up to 100 outbound calls per day to warm leads, past customers, and open opportunities to generate new revenue during active sales campaign periods
- Qualify prospects by identifying customer needs and recommending appropriate Yard Guard services and programs
- Present pricing, service plans, and estimates clearly and confidently
- Maintain defined conversion rate goals on inbound and outbound sales opportunities
- Follow up on open estimates and proposals to close sales in a timely manner
- Accurately document sales activity, call outcomes, and opportunities in the CRM
- Balance a consultative, customer-first approach while confidently asking for the sale
- Maintain an excellent customer experience that results in customers who are cheerleaders for Yard Guard
- Serve as a primary point of contact for existing customers via phone, text, and email
- Assist current customers with service questions, scheduling, and troubleshooting
- Resolve customer concerns with empathy, professionalism, and a solutions-oriented mindset
- Own the organization and accuracy of customer records in the CRM
- Identify opportunities to enhance customer satisfaction, whether through service upgrades, proactive solutions, or additional offerings.
- Work collaboratively with internal teams to ensure smooth service delivery.
Benefits
- PAY $25.00-$30.00 / Hour BOE
- 401K 5% match
- 100% paid health, dental, and vision insurance
- Paid Time Off, Holidays, and Sick Days (We take the week of 4th of July off!)
- $1,000 in company services
- Performance based bonuses
- Company provided uniforms, snacks, meals and beer!
- 10 PTO days & 5 paid sick days
- 9 paid company holidays plus: 4th of July week, 4 day Labor Day weekend, extended Thanksgiving, and Christmas week off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
