Customer Service Representative- Accounts Specialist I

Capital Region Water•Harrisburg, PA

10d•Onsite

About The Position

This position is responsible for interaction with the customers, primarily in response to customer account inquiries with regard to rate fees, account status, system operations, consumption rates, billing cycles, operating procedures, balances due and payment schedules, etc. Work involves use of a computer, phone, copy/scanner/fax, calculator in addition to other office equipment. Duties are typically performed from 8am to 4:30pm but there may be occasions that the employee may be required to work evenings, weekends and holidays.

Requirements

2 or more years involving accounting and/or record keeping, or equivalent combination of training and/or experience
Demonstrated proficiency in handling customer calls and transactions
Demonstrated proficiency in overcoming objections, payment processing, late charge calculations, handling upset customers, general collection knowledge
Demonstrated proficiency promoting positive customer relationships
Problem solving skills to include identifying customer concerns and providing a solution
Demonstrated proficiency with listening skills to understand and take action for problem resolution
Thorough understanding of Fair Debt Collection Act
Ability to prepare effective oral and written reports and make recommendations
Ability to operate calculators and knowledge of general office practices
Effective listening and reasoning skills
High School or equivalent

Nice To Haves

Bilingual English/Spanish desirable

Responsibilities

interaction with the customers
respond to customer account inquiries with regard to rate fees, account status, system operations, consumption rates, billing cycles, operating procedures, balances due and payment schedules